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1. You will receive an automated text message the day of the booking when your LUXE Professional is en route.

2. We come prepared with a vacuum, various cleaning supplies, microfiber rags and a mop. If you prefer your cleaner to use your own supplies, we can accommodate that too. 

3. Please ensure all surfaces are free of personal items, clutter or debris to receive the most thorough servicing.

4. Your LUXE Professional will work top to bottom in your home cleaning everything from polishing the exterior of your kitchen cabinets to *dusting the baseboards (included in a DeLUXE Deep cleaning.)*

5. Most clients prefer to be home for the first cleaning to get to know their cleaner and to point out any special requests. For recurring bookings, you do not have to be present for the cleaning. We can enter the home via access code door, hidden key, back door, etc. 

6. Please note, if this is your first service and the conditon is less than fair/average (presence of mold, mildew, and soap scum, excessive dust, dirt and grime as well as lack of visibility of surfaces and clutter) we may charge an extra care fee of up to 50% of the estimated price. This fee depends on the booking circumstances, supplies used and time it takes to complete the service. We do our best to estimate the accurate pricing for most homes, however, it is impossible to give a flat rate for every home without an on-site estimate.

7. Lastly, sit back, relax and let us take care of cleaning your home! There's nothing better than coming home to a freshly cleaned and spotless place after a long day.

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